Shipping Policy
This Shipping Policy outlines how we process, package, and deliver orders.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you’ll receive an email with tracking details.
If we experience unusually high order volumes or supply delays, we will notify you via email.
2. Domestic Shipping (Australia)
We proudly ship all orders within Australia from our local fulfillment facility.
We use trusted carriers such as Australia Post, Aramex, and StarTrack to ensure fast, trackable delivery.
Estimated Delivery Times:
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Express Domestic Shipping: 1–3 business days (metro areas)
Delivery times are estimates and may vary based on location, carrier performance, and seasonal demand.
3. International Shipping
We are partnered with global fulfillment facilities to ship all orders Internationally. We use trusted carriers such as DHL Express, FedEx, and UPS to ensure fast, trackable delivery.
Estimated Delivery Times:
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Express International Shipping (US & CANADA): 2–7 business days
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Standard International Shipping: 5-14 business days (all other international locations)
Delivery times are estimates and may vary based on location, carrier performance, and seasonal demand.
On the rare occurrence an order is seized or rejected by customs, we WILL issue refunds upon being notified where evidence supports this claim.
In saying this — please ensure your country allows the importation of our products before purchasing.
4. Shipping Rates
Shipping rates are calculated at checkout based on delivery location.
Free shipping may be offered on select orders or promotions, as indicated on our website.
5. Packaging & Temperature Control
All peptides are shipped in DISCREET, secure, tamper-evident packaging to maintain product integrity.
Orders are temperature-protected and handled in compliance with best practices for research compound transport.
6. Tracking Your Order
Once your order is confirmed and dispatched, you’ll receive a confirmation email containing your tracking number and courier link.
Please allow up to 24 hours after dispatch for tracking information to become active.
If you experience any issues with tracking, please contact us at support@ausresearchchem.com and we’ll assist promptly.
7. Delays or Lost Shipments
While most parcels arrive on time, occasional courier or weather delays may occur.
If your parcel is delayed or missing:
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Check your tracking number and courier updates.
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Contact us after 7 business days if your order hasn’t arrived.
If confirmed lost by the carrier, or seized by international customs, we’ll offer a replacement or refund, where evidence supports this claim.
8. Incorrect Shipping Details
Please ensure your delivery details are correct before checkout.
We cannot refund or replace items sent to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at support@ausresearchchem.com
9. Contact Us
For questions or issues related to domestic and international shipping, please reach out to our support team:
📧 support@ausresearchchem.com
We aim to respond to all shipping-related enquiries within 24-48hrs.
Disclaimer
All products sold by Aus Research Chem are for research and laboratory use only and are not intended for human consumption.
By purchasing from our store, you confirm that you are a qualified researcher or acting on behalf of a licensed research entity.